PlotForge AI Support

Email hello@veltrixglobal.tech or use the form on our contact page. Include your account email and a short description of the problem — screenshots help.

• Forgot your password — use the reset link on the sign-in screen and check your inbox, including the spam folder.
• Email not verified — request a new verification email from the sign-in screen; there is a short cooldown between sends.
• Signed up with Google — use the Google button rather than a password.
• Still stuck — email us from the address on the account and we'll investigate.

• A licence key is bound to the first account that activates it and cannot be moved to another account.
• A licence can be used on a limited number of devices; deactivate an old device before adding a new one.
• Paid by manual transfer? Access is enabled once our team verifies your payment reference.
• Licence not recognised — send us your payment reference and the first four characters after the PLTF- prefix. Never send us the full key by email.

Use the account deletion request page. We confirm every request by email before anything is deleted.

• Make sure you are on the latest version of the app.
• Check your internet connection — the app needs one to sign in and sync.
• If something fails repeatedly, tell us your device model, app version, and what you were doing at the time.

See the privacy policy, terms of service and the full legal centre.